Cancellation Policy

This policy applies to direct reservations made with Cozihaus unless different cancellation terms are clearly disclosed and accepted in writing before the reservation is confirmed.

Submitting an inquiry does not create a reservation and does not require cancellation.

Guest cancellations

For direct reservations:

• 30 days or more before check-in: 100% refund of accommodation charges
• 14–29 days before check-in: 50% refund of accommodation charges
• Fewer than 14 days before check-in: accommodation charges are nonrefundable
• After check-in or for early departure: unused nights are nonrefundable

Any cleaning fee charged separately will be refunded if the stay does not begin.

Taxes will be refunded to the extent required or permitted by applicable law.

Third-party processing fees, if any, will be handled as disclosed during the reservation process.

Calculation of cancellation time

Cancellation deadlines are calculated using Alaska local time at the reserved property.

A cancellation is effective when Cozihaus receives the request through the contact method stated in the reservation confirmation.

Date changes

A request to change dates is subject to availability and approval.

Cozihaus may treat a material date change as a cancellation of the original reservation and creation of a new reservation. Any price difference and the cancellation terms applicable to the original reservation may apply.

Weather, transportation, and personal circumstances

Alaska weather, airline disruptions, rental-car availability, road conditions, illness, changes in travel plans, and other personal circumstances do not automatically override this policy.

Travel insurance is strongly recommended, particularly for travel involving remote areas, winter conditions, or significant transportation costs.

If access to the reserved property is prohibited, the property becomes unsafe or uninhabitable, or Cozihaus cancels the reservation, the guest will receive a refund for the affected unused accommodation charges.

No-shows

A guest who does not arrive and has not cancelled within the applicable period is not entitled to a refund.

Cozihaus cancellation

Cozihaus may cancel a reservation when reasonably necessary because of:

• Property damage
• Safety concerns
• Utility failure
• Government action
• Emergency repairs
• Material booking error
• Unavailability caused by circumstances outside our reasonable control

If Cozihaus cancels a stay before check-in, the guest will receive a refund of amounts paid directly to Cozihaus for the cancelled portion of the stay.

Unless required by law or expressly agreed in writing, Cozihaus is not responsible for airfare, transportation, alternative lodging, lost wages, or other consequential expenses.

Platform reservations

Reservations made through Airbnb, Vrbo, or another booking platform are governed by the cancellation terms displayed and accepted on that platform.

The Cozihaus direct-booking cancellation policy does not replace a platform’s reservation terms.

Contact us

Cancellation requests must be made using the contact information in the reservation confirmation.

General questions may be sent to contact@cozihaus.com.